Return & Exchange Policy

Return & Exchange Policy

​We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that :

  • The item may be damaged during transit.

  • There might be a manufacturing defect.

In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement/return of the item is made within the stipulated time-frame as given below. No returns or replacements will be allowed after the order is processed, except for the reasons given above. To get a replacement, email us: illmatica_774@protonmail.com  your Order Number and the Reason for returning. Only after receiving our confirmation for the return, you are requested to send the item back to us. We shall not be responsible for any items sent to us for return/replacement without our confirmation. 

Our Replacement Policy

  • The replacement request must be made within 7 days of purchase.